c366's Privacy Policy

1 Introduction

c366 takes your privacy very seriously. This Privacy Policy ("Policy") describes what information we collect about you while you use the c366 platform, how that information is used, who it may be shared with, and what measures we take to protect your information.

By using our website or services, you are considered to have consented to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our platform and contact us at [email protected].

This Policy applies to all services, web pages, mobile versions, and customer support channels of c366.

2 What Information We Collect

c366 only collects information that is necessary to provide our services. The information collected falls into two main categories:

2.1 Information You Provide

When you register with c366 or use our services, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Payment-related information — such as bKash, Nagad, or Rocket account details (only the portion needed to verify transactions)
• Government-issued document details for identity verification (where applicable)
• Messages or complaints you send to customer support

2.2 Automatically Collected Information

The following information may be recorded automatically while you use the platform:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Time of site access, pages visited, and session duration
• Information obtained from cookies and similar tracking technologies
• Game activity logs and betting history

3 Purpose of Using Information

c366 uses the collected information for the following purposes:

• Account management: To handle registration, verify logins, and ensure account security.
• Service delivery: To manage gaming, betting, deposit, and withdrawal activities.
• Age and identity verification: To ensure services are provided only to individuals aged 21 or above.
• Transaction processing: To complete secure deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer support: To resolve your issues through 24/7 live chat and email.
• Security and fraud prevention: To detect suspicious activity and protect the integrity of the platform.
• Technical improvement: To analyze and improve the user experience.
• Legal compliance: To comply with applicable laws and regulations.

c366 never sells your information to third parties or shares it without authorization for marketing purposes.

4 Information Sharing and Disclosure

We may share your information with third parties only in very limited circumstances, as described below:

4.1 Service Provider Partners

Only the necessary information is shared with trusted technology and payment partners who assist in operating our platform (such as payment processing partners). These partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

Information may be disclosed to fulfill court orders, lawful requests from investigative authorities, or requirements under applicable law. In such cases, we always provide only the minimum information required.

4.3 Fraud Prevention

If evidence of serious fraud or illegal activity is found, relevant information may be shared with the appropriate security authorities.

4.4 Business Transfers

In the event of a company restructuring or acquisition, user information may be transferred. In such cases, the new authority will also be bound to comply with this Privacy Policy.

Except in the cases described above, c366 does not disclose your personal information to any third party without your explicit consent.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the c366 website. These are mainly of three types:

• Essential cookies: Required for the core functionality of the platform — maintaining login sessions, storing security tokens, and so on. The site cannot function properly without these.
• Functional cookies: Used to remember your preferences, language, and settings so you do not have to set them up again each time you visit the site.
• Analytics cookies: Collect anonymous statistics to understand which parts of the site are used most. It is not possible to individually identify you from this information.

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some functionality of the site.

6 Data Protection and Security

The security of your information is one of our highest priorities. c366 follows industry-standard security practices:

• SSL/TLS encryption: All communication between you and our servers is encrypted.
• Data encryption: Stored sensitive information (passwords, payment details) is protected by strong encryption algorithms.
• Access controls: Only authorized staff can access the necessary information, and all access is logged.
• Regular security audits: Regular security audits are conducted to identify and address system vulnerabilities.
• Firewalls and intrusion detection: Active measures are in place to prevent unauthorized access and cyber attacks.

However, no method on the internet is one hundred percent secure. We make every effort to protect your information, but we cannot guarantee complete security. It is your responsibility to keep your account password confidential.

7 Data Retention Period

c366 retains your personal information only for as long as it is needed or as required by legal obligations. General guidelines are as follows:

• Active account data: Complete information is retained for as long as the account remains active.
• After account closure: Records of financial transactions and identity verification information may be kept for a period prescribed by applicable law.
• Security logs: Logs of suspicious activity are kept for a reasonable period as needed for investigation purposes.
• Customer support communications: Retained for a set period to improve customer service quality and for record-keeping.

Once the specified period has passed, information is securely deleted or anonymized.

8 Your Rights

You have the following rights regarding your personal information. For any request, please contact us at [email protected]:

• Right of Access: You may request a copy of the information we hold about you.
• Right to Rectification: If there is incorrect information in your account, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Object: You may object to your information being used in a particular way.
• Right to Data Portability: You may request your information in a structured, readable format.

We will endeavor to respond to your request within a reasonable time. Some requests may require us to verify your identity before proceeding.

9 Protection of Minors

c366's services are intended solely for individuals aged 21 or above. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor has opened an account, that account and the associated information will be deleted immediately.

If you believe a minor is using our platform, please notify us at [email protected].

10 International Data Transfers

c366's servers and infrastructure may be located in various countries. Even if your information is processed or stored outside Bangladesh, we ensure that it remains protected in accordance with the standards set out in this Policy.

Appropriate contractual safeguards are ensured for such transfers so that your rights remain intact.

11 Third-Party Links

The c366 platform may occasionally reference third-party services. These third parties have their own privacy policies, and c366 is not responsible for those policies. It is recommended that you read the privacy policy of the relevant organization before using any external service.

12 Policy Changes

c366 reserves the right to update this Privacy Policy from time to time. If changes are made, the "Last updated" date at the top of the page will be revised. For significant changes, notice may be provided via the registered email address or on the platform.

Continuing to use the platform after changes have been made will be considered as your consent to the updated Policy. We therefore recommend visiting this page regularly.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• [email protected]
• Via 24/7 live chat

Our support team is able to answer your questions in both Bangla and English. We will try to respond to any privacy-related matter as quickly as possible.