c366 Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between c366 ("Platform", "we", "us") and its users ("you", "user"). c366 is an online betting and casino platform that provides cricket betting, slots, live casino, and various gaming services to the Bangladesh market.

1.1 Key Definitions

• "Platform" refers to the c366 website, mobile version, and all associated services.
• "Account" refers to your registered personal account through which you use c366 services.
• "Bet" refers to participating in any game or event by staking money.
• "Bonus Funds" refers to money credited to your account for promotional purposes, which becomes withdrawable after certain conditions are met.
• "Real Money" refers to your own deposited funds that can be used and withdrawn directly.

1.2 Applicability of Terms

These terms apply to all users registered on c366. The platform reserves the right to amend these terms at any time. Continued use of the platform after any changes means you are considered to have accepted the updated terms.

2.1 Age Requirement

You must be at least 21 years old to open an account and use services on c366. Opening an account for anyone under 21 is strictly prohibited.

2.2 One Account Policy

Each person is allowed only one c366 account. If the same person operates multiple accounts, all accounts will be closed and the deposited funds may be withheld.

2.3 Providing Accurate Information

You must provide accurate and up-to-date information at the time of registration. Providing incorrect information may prevent account verification from being completed and may delay the withdrawal process.

2.4 Account Security

• Keep your login credentials confidential — never share them with any third party.
• If unauthorized access to your account is detected, notify c366 support immediately.
• c366 is not responsible for any losses caused by third-party access.

c366 supports transactions through the most widely used mobile banking methods in Bangladesh. We use the methods below to ensure safe and fast payments.

3.1 Deposit Rules

• Deposits must be sent from a mobile banking account registered in your own name.
• Deposits from third-party accounts are not accepted.
• Funds sent without the correct reference number may be delayed in processing.

3.2 Withdrawal Rules

• Account verification must be completed before withdrawals can be processed.
• Withdrawals may not be processed if active bonus wagering requirements are pending.
• Withdrawal requests will be sent to the same mobile banking number from which the deposit was made.
• Additional verification may be required for unusual withdrawal patterns.

4.1 Welcome Bonus

c366 offers new members a 100% welcome bonus on their first deposit, up to a maximum of ৳20,000.

4.2 Wagering Requirements

To withdraw the welcome bonus, you must wager 20 times the bonus amount. The wagering requirement applies to the bonus amount only, not the combined total of the deposit and bonus.

4.3 General Bonus Terms

• The bonus can only be claimed once — the same member will not receive the welcome bonus again.
• Bonus funds cannot be transferred directly to another person.
• If fraudulent activity is detected in connection with bonus use, the bonus will be cancelled.
• c366 reserves the right to modify or cancel bonus offers at any time.
• Using multiple accounts to claim bonus offers is prohibited.

4.4 VIP Program

The c366 VIP program has four tiers. Users are promoted to higher tiers based on their activity and loyalty.

The specific turnover thresholds required for VIP tier changes are determined at the platform's own discretion and may change over time.

5.1 General Betting Policy

All bets on c366 must be placed through a registered account. Once any bet is confirmed, it cannot be changed or cancelled.

5.2 Cricket Betting

• Cricket betting on c366 is available across various markets: match result, top batter, top bowler, innings score, and more.
• Betting is available on BPL, IPL, T20 World Cup, and other international tournaments.
• If a match is cancelled or an irregular situation arises, the relevant bets may be cancelled and stakes returned.
• Odds in effect at the time the bet is confirmed will apply.

5.3 Slots and Casino Games

• All slots and casino games are powered by Random Number Generator (RNG) technology, which ensures fair outcomes.
• If the connection is lost during a game session, the result will be determined according to the server log.
• Prizes announced due to a technical error may be voided.

5.4 Prohibited Activities

• Using bots, automation software, or any artificial technique is prohibited.
• Operating multiple accounts with the intent to unfairly claim bonus benefits is prohibited.
• Fraudulently coordinating any game system with other players is prohibited.
• Money laundering or any illegal financial activity is strictly prohibited.

6.1 Closure at User's Request

You can close your account at any time by contacting c366 support. Please withdraw your available balance before closing the account.

6.2 Suspension by c366

c366 may suspend or close an account without prior notice in any of the following circumstances:

• Serious breach of terms and conditions
• False identity or provision of incorrect information
• Failure to meet the age requirement
• Fraudulent or illegal activity
• Security or technical reasons

6.3 Inactive Accounts

For accounts that have been inactive for an extended period, c366 reserves the right to take action in accordance with platform policy. Please contact support for more details.

c366 is committed to protecting your personal information. Our platform uses SSL encryption technology to keep all data secure.

7.1 Data Collection

c366 may collect the following information for account registration and management:

• Name, address, and date of birth
• Mobile number and email address
• Payment information and transaction history
• Gaming activity and account usage data

7.2 Use of Data

The information collected will be used solely for account management, payment processing, fraud prevention, and fulfilling legal obligations. For more details, see our Privacy Policy.

7.3 Cookies Policy

c366 uses cookies to improve the user experience on the website. Using the platform is considered consent to the cookies policy.

c366 takes responsible gaming very seriously. We believe that moderate gaming for entertainment is a healthy habit, but awareness to prevent addiction is essential.

8.1 Self-Exclusion

You can take a temporary or permanent break from your account at any time. Please contact the support team for assistance.

8.2 Setting Limits

c366 is committed to giving users the ability to set their own deposit and betting limits. Visit the Responsible Gaming page for more details.

9.1 Complaints Process

If you have any complaints about c366's services, please contact our support team first. Most complaints are usually resolved quickly.

9.2 Dispute Resolution Steps

1. Describe your issue directly via 24/7 live chat.
2. If the issue is not resolved through live chat, send a detailed email to [email protected].
3. Provide all relevant information and screenshots.
4. c366 will investigate and communicate a decision within a reasonable time.

9.3 Final Decision

c366's decision on any dispute shall be considered final and binding, unless otherwise directed by law.

9.4 Contact Support

The c366 support team is available 24 hours a day, 7 days a week in both Bengali and English. Email: [email protected]

10.1 Service Availability

c366 makes every effort to provide uninterrupted service on the platform, however occasional disruptions may occur due to technical issues, maintenance, or third-party service interruptions.

10.2 Liability for Damages

c366 is not liable for damages caused by the following:

• Game sessions interrupted due to loss of internet connection
• Any damage caused by device or software issues
• Damage caused by the user's own account credentials being compromised
• Temporary service outages due to unexpected technical errors

10.3 Third-Party Services

c366 uses software from various game providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, Ezugi, Microgaming, and NetEnt. c366's liability for issues arising from these third-party providers is limited.

All content on the c366 platform — logos, designs, text, graphics, software, and other elements — is intellectual property owned by or licensed to c366.

11.1 Permitted Use

You may use the platform for personal, non-commercial purposes. Reproduction, distribution, or commercial use of any content without prior permission from c366 is prohibited.

11.2 Prohibited Use

• Unauthorized use of c366's brand name or logo
• Reverse-engineering the platform's software
• Impersonating c366 to mislead third parties

12.1 Changes to Terms

c366 reserves the right to modify these terms at any time. A notice will be posted on the platform for significant changes. Continued use of the platform after updated terms are published will be considered acceptance of the new terms.

12.2 Severability

If any part of these terms is found to be legally unenforceable, the remaining parts will remain fully in effect.

12.3 Entire Agreement

These terms, the privacy policy, and the responsible gaming policy together form the entire agreement between c366 and you, and supersede all prior oral or written agreements.